Don’t let it hang, find answer to your questions in our regularly updated FAQ area.
Customer Service
How long does delivery take?
You should allow up to 5 working days for standard delivery of your product although we always aim to despatch orders the next working day on a 48 hour delivery. If you can’t wait that long we do offer next day delivery (when ordered before 12:30pm) for £5.99.
How much does delivery cost?
Our standard delivery costs £3.99 or you can request Next day Delivery (when ordered before 12:30 pm) for £5.99.
Do you deliver internationally?
We do deliver internationally to Belgium, France, Germany, Ireland, Luxemburg and the Netherlands. If you have requested delivery to one of these countries you should allow 8 – 10 working days for delivery. If you would like your order shipped internationally to any other country outside of the UK and those listed above please e-mail us so we can confirm the cost of delivery
What happens if the item I want is out of stock?
Our website has up to date stock information and will let you know if your favourite product is in stock. On the rare occasion a product sells out before we have picked it for you, we will notify you within 1 working day.
I'm buying this product as a gift. Will the invoice/delivery note have prices on?
No, you’ll receive an invoice by e-mail confirming your order but the delivery note inside the parcel won’t have any prices on so it’s perfect for sending as a gift
Can you deliver to a different address?
Yes, no problem. Just add a new shipping address in your account information and select the shipping address at checkout
Product
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
Are your products child safe?
Our products are designed to be used by adults and designed for decorative purposes. They are not toys and should not be given to children.
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
How do your trays and boxes stack together?
Within each collection, you can choose from several combinations for stacking your trays. Not all collections have the same options so it’s important that you read each description or check the images for further ideas. If you have any questions you can e-mail lund@london.com
