Shipping & Delivery
Standard UK delivery takes between 3-5 working days. Our standard UK delivery is with Royal Mail, 48 hour signed delivery service and costs £3.99.
We also offer free standard shipping for orders over £50
Next Day UK Delivery
We offer a next working day service for UK orders placed before 12.30pm Monday to Friday (excluding Bank Holidays). Orders placed after 12.30pm will be processed the next working day. Next day delivery to UK is a trackable service, and costs £5.99
Delivery is available for orders through our website for Belgium, France, Germany, Ireland, Luxemburg and the Netherlands. Delivery will be standard international and will be charged at £8.99. Estimated delivery time will be 8 – 10 working days.
Please contact us at email@example.com for a shipping cost quote if you would like delivery to outside of the UK and to an address not in a country listed above, with a list of the items you’d like to purchase and we will inform you the cost of shipping.
Returns & Replacements
We hope that you love your Lund London purchases, but if you need to return an item that’s ok too. If you wish to arrange a return please inform us by email at firstname.lastname@example.org and we will provide a Returns Authorisation Number (RAN) and the return shipment address. As part of the Consumer Protection (Distance Selling) Regulations, 2000, you have 14 days from when you receive your order to return goods.
Return postage is the buyer’s responsibility. We strongly advise that you return the goods to us using a tracked service as we take no responsibility for goods in transit. We will refund the original payment method within 14 days of receiving the goods back. The goods must be returned in their original re-sellable condition.
If your order is faulty or damaged please email email@example.com within 14 days of receipt, stating your order number, product number, a description of the fault, and state whether you would like a replacement or a refund. Once we have authorised your return we will send you a Returns Authorisation Number (RAN) as well as the return shipment address.
We strongly advise that you return the goods to us using a tracked service as we take no responsibility for goods in transit. If you requested a refund, we will refund the original payment method within 14 days of receiving the goods back.
Updating Account Information
To edit your customer account details and check your order history click ‘My Account’ at the top right of the website (this will only work once you have logged in). If any details are incorrect and you are not able to edit them from your account page, please email us at firstname.lastname@example.org
Promotional offers will at times be available on www.lundlondon.com. Lund London reserves the right to withdraw promotions at any time and will not be required to give notice.
General Terms & Conditions
This site is owned and operated by Bearsted Trading Ltd. Our registered company number is 8932549. Registered company address The Old Winery 24a Caring Lane, Bearsted, ME14 4NJ, United Kingdom. Our VAT registration number is 213 5144 49. You can contact us at email@example.com. See our full Term and Conditions here.
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